December 23, 2025
Guarding Intellectual Capital in the Age of AI
“AI is the next frontier” is a phrase we hear almost daily. What’s discussed far…
December 23, 2025
Why the “95% of GenAI Projects Fail” Narrative Is Wrong
Last year, a study from MIT made headlines with a startling claim: 95% of generative…
November 12, 2025
Agentic AI: What It Is, Why It Matters, and Who Is Using It Today
Everyone in customer experience is talking about Generative AI. The next wave is already here,…
November 12, 2025
How to Improve Answer Rates and Reduce Spam Labeling
The Problem: Low Answer Rates on Outbound Calls If your business relies on outbound calling,…
November 12, 2025
The Future of Self-Service: From Understanding to Doing
At this year’s ICMI Contact Center Expo, Amanda Hughes and Brent Barbara from Clearest Blue…
November 11, 2025
Five Ways Conversational AI Helps Sales Teams Win More Deals
Sales leaders know the challenge: buyers are more informed, sales cycles are taking longer, and…
September 12, 2025
Promise Management: How Conversational AI Is Making Us More Honest
We all know the feeling. You wrap up a great call with lots of energy,…
