AICompany News
January 29, 2026

When AI Autonomy Goes Too Far: A Better Way to Think About CX Automation

AI agents and automation are reshaping customer experience. They can increase efficiency, contain routine questions, and free people for higher-value work. But there is real risk when autonomy is designed…
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AI
December 23, 2025

Guarding Intellectual Capital in the Age of AI

“AI is the next frontier” is a phrase we hear almost daily. What’s discussed far less is the risk that frontier creates for one of an enterprise’s most valuable —…
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AISales
December 23, 2025

Why the “95% of GenAI Projects Fail” Narrative Is Wrong

Last year, a study from MIT made headlines with a startling claim: 95% of generative AI projects fail. Since then, the statistic has echoed through boardrooms, conference keynotes, and budget…
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AISales
November 12, 2025

Agentic AI: What It Is, Why It Matters, and Who Is Using It Today

Everyone in customer experience is talking about Generative AI. The next wave is already here, and it goes beyond answering questions or generating text. It is called Agentic AI, and…
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Sales
November 12, 2025

How to Improve Answer Rates and Reduce Spam Labeling

The Problem: Low Answer Rates on Outbound Calls If your business relies on outbound calling, especially in B2C industries where mobile phones are the primary phone number, you’ve likely seen…
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Sales
November 12, 2025

The Future of Self-Service: From Understanding to Doing

At this year’s ICMI Contact Center Expo, Amanda Hughes and Brent Barbara from Clearest Blue had the privilege of presenting to a full room of CX leaders eager to rethink…
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AI
November 11, 2025

Five Ways Conversational AI Helps Sales Teams Win More Deals

Sales leaders know the challenge: buyers are more informed, sales cycles are taking longer, and reps are buried in administrative work that takes time away from selling. That’s why forward-thinking…
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AIContact CenterSales
October 2, 2025

Turning Your Contact Center Into a Revenue Driver with Conversational AI

For years, contact centers have been labeled as cost centers, a necessary expense to handle customer questions and complaints. But with the rise of conversational AI, that perception is changing…
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AI
September 12, 2025

Promise Management: How Conversational AI Is Making Us More Honest

We all know the feeling. You wrap up a great call with lots of energy, alignment, next steps tossed around like confetti. Then a week goes by and nobody remembers…
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AI
August 12, 2025

Forget the Survey: Your Customers Are Already Telling You Everything

For years, the Voice of the Customer (VoC) was captured through surveys, CSAT scores, and post-interaction questionnaires. These tools gave businesses a “sense” of customer satisfaction, but only from the…
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technology illustrationContact Center
June 26, 2025

Rethinking KPIs: How AI Is Transforming Contact Center Metrics

For decades, contact centers lived and died by the same set of performance metrics: handle time, average speed of answer, service levels, and occupancy. These were the gold standards in…
Brent Barbara
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on the callAIUCaaS
May 20, 2025

Your Greeting Says ‘Please Listen Carefully’ — Your Customers Say ‘No Thanks’

Is this what your business sounds like? “Please listen carefully, as our options have recently changed” You’ve heard it, and so have your customers. But here’s the problem: when your…
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AI illustrationAI
May 2, 2025

Top Concerns Business Leaders Have About Adopting Conversational AI

Conversational AI is transforming how businesses engage with customers, optimize operations, and drive efficiency. From chat clients to virtual assistants, it promises to enhance service, reduce operational costs, and create…
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AI meetingContact CenterUCaaS
April 8, 2025

How to Get Started with Implementing Conversational AI into Your Business 

Adding Conversational AI into your business’s tech stack can dramatically improve efficiency, customer engagement, and operational effectiveness. However, getting started can be overwhelming without a clear strategy. Below is a…
Amanda Hughes 0
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AISalesUCaaS
April 7, 2025

A Day in the Life of a Modern Sales Rep Using Conversational AI

Johnny starts his work week at home after spending the prior week at a conference. Instead of sifting through a pile of voicemails and text messages, his AI-powered assistant has…
Amanda Hughes 0
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AICompany News
April 4, 2025

Why I’m Joining Clearest Blue

By Brent Barbara, March 2025 After two decades in cloud communications, I found myself at a crossroads. Having worked with multiple Communications Service Providers (CSPs), I began questioning the future…
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voip phoneContact Center
February 23, 2023

Contact Center Evaluation Strategy

When clients assemble a diversified team to evaluate CCaaS solutions, they have the potential to organically drive enthusiasm throughout the organization as new standards are established for the Customer Journey.…
Amanda Hughes
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rotary telephoneSales
February 23, 2023

Optimizing Your Inside Sales Team

Are you keeping pace with rapidly changing technology when it comes to your Inside Sales Team? As the Buyer’s Journey continues to evolve, many companies are starting to rely heavily on…
Amanda Hughes
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openCompany News
February 23, 2023

Starting the Clearest Blue, LLC.

For a long time I’ve wanted to start my own Cloud Strategy Consulting business. The journey has been filled with moments of doubt, but I believe as long as my…
Amanda Hughes
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