December 23, 2025
Why the “95% of GenAI Projects Fail” Narrative Is Wrong
Last year, a study from MIT made headlines with a startling claim: 95% of generative…
November 12, 2025
Agentic AI: What It Is, Why It Matters, and Who Is Using It Today
Everyone in customer experience is talking about Generative AI. The next wave is already here,…
November 12, 2025
How to Improve Answer Rates and Reduce Spam Labeling
The Problem: Low Answer Rates on Outbound Calls If your business relies on outbound calling,…
November 12, 2025
The Future of Self-Service: From Understanding to Doing
At this year’s ICMI Contact Center Expo, Amanda Hughes and Brent Barbara from Clearest Blue…
February 23, 2023
Optimizing Your Inside Sales Team
Are you keeping pace with rapidly changing technology when it comes to your Inside Sales Team?…